| Returns and Warranty
1. Because most of our products are custom made to order products or engraved to suit the customer we can not offer a standard return policy.
if you do not like / are not satisfied with an item after receiving it unless it is a product not manufactured by mancbee, you can return the item for an exchange or for store credit providing it is in a perfect and resalable condition. Product must be returned in the condition it was received. We reserve the right to refuse returned items or deduct a 10% restocking fee if they are not in a resalable condition when returned.
2. *WE DO NOT OFFER ANY REFUNDS FOR PERSONALISED PRODUCTS
if any faults or damages occur upon delivery no refund will be offered but if signed for as damaged we can claim via our courier and have the product repaired or replaced.
Damaged items must also be reported on the DAY of delivery.
3. If you are returning non made to order goods to us because you have changed your mind within 14 days, you will receive a refund calculated from the cost of your goods (excluding the postage & packaging costs) less 5% (a minimum of 5 pounds) contributing to our costs directly associated with your purchase which include the credit card/bank transfer surcharge and the cost for restocking the goods. You will receive a refund from us within 10 working days.
4. Faulty products listed and purchased on our website not manufactured by us will need to be returned (at your costs) to the correct manufactures address and we are not be held responsible for faulty good not manufactured by steelworkshop. in this case you would need to contact us for the correct returns address for the manufacturer of the product so they can either correct the fault or replace the goods (if still under the manufacturers warranty).
5. Please note that according to our Terms and Conditions if you send the goods back to us without pre-consent from us, the goods returned are not in their original condition, or you return a faulty product but no fault is detected after an examination by our engineer, we will send the returned goods back to you with a re-delivery charge and reserve the right to charge up to 15% of your purchase price to cover our administration cost, plus an examination fee where applicable.
Please note that you will be responsible for the costs of returning and sending the goods unless we delivered the item to you in error or the return is due to a fault within 14 days.
PLEASE NOTE: all the above excludes made to order products manufactured by mancbee.co.uk….we do not offer a refund if any damage by courier or faults occur but if signed for as damaged upon delivery we will claim via the courer and repair or replace your made to order product. problems or damages must be reported on the day of delivery.
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